Patients Rights & Responsibilities

What to expect:

1. To be treated with dignity & respect.
2. To receive explanation, information about your medical condition, planned treatment, expected outcome and expected cost where and when appropriate, in a way you can understand and make decisions. We shall seek your consent before a procedure is carried out.
3. To be able to accept or refuse medical care or recommended treatment to the extent permitted by law. You shall therefore accept responsibility for any medical consequences resulting from your decision.
4. To be able to seek a second medical opinion.
5. To receive care in a conducive environment.
6. To know your care givers by an Identification badge.
7. To ensure confidentiality and privacy of your treatment & medical records.
8. To receive a copy of your medical report upon request.
9. Continuously improve our services and care through your feedback. We welcome suggestions and also appreciate compliments. Please share any grievances you might have with the person in charge of the department.
10. To be able to request for an itemised bill.

You And Your Family's Responsibilities

You and your family play an important role in your care.

How You Can Partner With Us:

1. Be involved in your health care.
2. Provide full information about your health.
3. Ask questions to understand better.
4. Please treat our hospital staff, doctors, other patients, and visitors with courtesy and respect to ensure an optimal partnership.
5. Abide by all hospital rules and regulations.
6. Please treat hospital properties and/or facilities with due care and responsibility.
7. You are reminded to keep your valuables and personal belongings safely while in the hospital. Safe deposit boxes are available on request.
8. Please settle your bills promptly within the stipulated time frame.

Ara Damansara Medical Centre provides a team-based approach where Doctors, Nurses, Allied Health Professionals and Support Staff work together to deliver care of the highest quality.

Patients' welfare and safety are our priority.

A partnership between you and the hospital will enable the best possible outcome for you.